Manage Loan Origination and Underwriting Within Your Salesforce Environment
Why is this interesting?
Most financial institutions have to manually extract and duplicate data from Salesforce to complete required credit checks, risk scoring and due diligence processes using legacy systems.
What will I learn?
How Provenir’s Salesforce adapter allows you to use a single dataset between CRM and your risk analytics and decisioning processes.
How to quickly and easily automate complex analytics and decisioning processes for credit and loan applications –within your Salesforce environment.
Other ways the Provenir adapter extends the value of Salesforce through KYC and compliance, marketing and cross-sell, and business analytics.
“Manual, disconnected credit and lending processes are being weeded out and replaced with digital, automated solutions. This is progress. But for complete efficiency, risk analytics and decision-making should be tied into other business systems.”
Proactively Identify Borrowers Most Likely to Respond
What if you could proactively identify and target qualified account holders?
Imagine spending tens of thousands of dollars on a direct mail campaign to your customer base, only to find that half of your audience received an offer that’s not a good fit, or worse is entirely irrelevant to them. With Provenir, you can automate pre-qualification campaigns based on real consumer data to make the most out of your marketing dollars. Identify which of your customers meet your institution’s lending criteria and are most likely to buy the product you’re offering, then send personalized pre-approved offers to those customers. And, when it’s time for renewal, let Provenir automate the renewal process to keep those customers around for the long-haul.
With Provenir for Cross-sell & Upsell Opportunities, you’re proactively staying top of mind with those customers who might otherwise be shopping around with competing lenders.
Streamline every step with end-to-end process orchestration.
Let business users design, test, deploy and change marketing processes with code-free visual configuration tools.
Accelerate deployment with Provenir, which offers a highly secure cloud computing environment.
Accelerate Revenue with Targeted Cross-Selling and Upselling
Too often, cross-selling and upselling initiatives deliver generic offers without regard to the customer or the suitability of the recommended product or service, leading to excess marketing costs, poor acceptance rates and higher risk.
With Provenir, you can implement dynamic cross-selling and upselling strategies that directly address each individual’s interests. Provenir’s risk decisioning engine can leverage your customer data and risk analytics to generate personalized recommendations in real time. Drive more sales during onboarding and servicing engagements with additional buying opportunities that are appropriate to the customer and calibrated to the customer’s risk level.
Proactively Retain Customers
Knowing when a customer is coming to the end of a contract can be a great opportunity to increase retention. Companies need an efficient way to proactively identify when retention efforts should be made and what those efforts should be.
With Provenir, you can simplify that renewals process. Combining Provenir’s business-friendly integration capabilities with its rules-driven decisioning and workflow, you can quickly establish assessment criteria and automate the renewal process. Provenir makes it easy to know when customers are coming up for renewal and how their circumstances may have changed to make offers that retain customers at the right level of risk.
Maximize the Value of Marketing Campaigns
Gaining new customers can be costly with one-size-fits-all campaigns that result in low response rates. Provenir can help you identify the right audience by pre-scoring prospects using information you have through public records for your marketing campaigns. Provenir’s pre-built, quickly configured adapters let you tap into the growing volume of publicly available information about potential customers, such as websites and social media. Using Provenir’s risk decisioning capabilities, you can match prospects to offers that are best aligned to their needs and risk levels. Easy integration with your campaign management system means you can use this insight to deliver highly targeted campaigns that yield more customers and more sales.
Extending the Use of Salesforce into Loan Originations, KYC, Marketing and Analytics
Many financial firms have made Salesforce the go-to solution for customer relationship management (CRM). However, connecting Salesforce with the internal and external systems needed to execute complex risk analytics and decisioning is not easy. Banks, card issuers and fintech companies are forced to manually extract and duplicate data from Salesforce to complete required credit checks, risk scoring and due diligence processes using legacy systems.
Companies need a fast, simple way to connect Salesforce to their credit and lending decisioning processes. That’s exactly what Provenir does with its pre-built integration adapter for Salesforce. The easily configured adapter integrates the Provenir Risk Decisioning Platform with Salesforce for seamless data exchange and real-time risk analytics and decisioning using a single data set. With the Provenir adapter, financial companies can quickly and easily automate complex analytics and decisioning processes for credit and loan applications – all from within their Salesforce environment.
The combination of the Provenir adapter for Salesforce and Provenir Risk Analytics and Decisioning Platform can extend the value of Salesforce in multiple ways.
Increase the Use of Salesforce CRM Data throughout the Organization
Provenir can extend the use of Salesforce data throughout the organization. The Provenir adapter orchestrates data exchange between Salesforce and other internal and external systems, such as legacy databases and third-party credit bureaus.
With Provenir’s ability to listen for, read and write data into and out of Salesforce, organizations can eliminate manual work needed to move data from Salesforce to legacy systems. In addition, Provenir can enrich native Salesforce data with information maintained in other systems, which can be created and stored as custom fields within Salesforce.
For easy tracking, Provenir keeps a record of native and non-native data elements that are stored in other systems and returned as part of the supported business processes.
Use Salesforce for Loan Originations and Underwriting
Leveraging the Provenir integration adapter, organizations can use Salesforce to manage loan originations and underwriting.
Provenir can aggregate all of the data needed for decisioning from Salesforce and other systems within the Provenir platform. Using real-time risk analytics and decisioning capabilities, the platform can automatically decision an application and return the result to an originations interface within Salesforce. The platform includes the ability to operationalize industry-standard risk models in minutes and without any coding. This ensures decisioning is always using the most up-to-date risk models.
Provenir makes it possible for organizations to manage compliance with KYC, AML and other regulations through Salesforce. Provenir can automatically aggregate all of the required data from internal systems, KYCnet and other external systems and make this available to a compliance interface built within Salesforce.
The Provenir platform can also orchestrate and simplify compliance from end-to-end. Capabilities such as business rules that ensure only the right data is aggregated for each client and automated workflow that identifies, verifies and validates the customer streamline the process.
Use Salesforce for BI and Reporting
With the Provenir integration adapter, both structured and unstructured data can be used within Salesforce for on-demand analytics and reporting.
Provenir’s integration adapter makes it equally easy to use Salesforce data within third-party BI solutions, such as SAS. Data maintained in Salesforce can be automatically aggregated and shared with these BI solutions. In addition, Provenir integrates directly with Tableau, eliminating the need to duplicate Tableau templates in Salesforce before creating reports.
Use Salesforce to Enhance Marketing Campaigns
The Provenir adapter helps companies leverage Salesforce data to improve their marketing and sales campaigns.
Relevant data in Salesforce can be easily shared with marketing systems to enrich understanding of the customer and create highly targeted campaigns and offers. Sales and marketing can also be improved directly within Salesforce, such as in-bound customer engagements, that leverage information aggregated from other systems to generate customer-specific, real-time offers.
Simplify analytics and decisioning automation within Salesforce
Simplify Merchant Onboarding, KYC, AML and Risk Decisioning with the Provenir Platform
Payment providers strive to deliver efficient, client-focused service to their merchants. But they must balance the need for quick merchant onboarding and payment services with extensive compliance requirements, often across multiple jurisdictions and countries. Too often, fragmented origination, credit risk analytics and decisioning, transaction monitoring and payment processes get in the way of delivering service that is both efficient and compliant. Provenir delivers a unified, agile platform to simplify merchant onboarding and payment processing. Leveraging the Provenir risk analytics and decisioning Platform, payment firms can streamline merchant onboarding, KYC, risk analytics and decisioning, AML and fraud processes. With Provenir, you can offer your customers the most efficient service possible at lower risk and with greater compliance.
Cut merchant onboarding time and costs with end-to-end workflow orchestration and configurable integration adapters that automatically aggregate information from internal and external systems and databases, credit bureaus, websites and even social media.
Meet regulatory requirements with KYC built into the merchant onboarding process to automatically gather data, standardize it, apply the appropriate regulations and determine compliance.
Make faster, better credit risk decisions with industry-standard risk models built in R, SAS, Excel and PMML easily operationalized in automated decisioning processes.
Reduce risk with automated AML processes that monitor transactions to identify and flag behaviors associated with money laundering or fraud.
Rapidly accommodate regulatory change with visual configuration tools to quickly configure, test and optimize user interfaces, rules, processes and integrations without any programming or dependence on Provenir.
Accelerate deployment with the Provenir Cloud which offers a highly secure cloud environment with flexible options for deployment, availability and scalability.
Industry-standard web technology makes it easy to configure an application interface that simplifies the application process.
Multi-currency and multi-language support ensure users in different countries can work in their native languages and currencies.
Multi-channel support lets merchants submit credit and lending applications over any channel and device including the Web, mobile phones and tablets
Cut Time and Costs for KYC Compliance
KYC integrated into onboarding workflow can automatically identify, verify and validate the merchant, perform checks and flag areas of potential non-compliance.
Dynamic decisioning supports specialization, applying the right regulations for each application for automated compliance across jurisdictions and countries.
Automated standardization creates data uniformity, ensuring business logic can be applied to all information.
Easy integration allows any risk model or scorecard developed in industry-standard analytics tools − including SAS, R, and Excel, PMML or MathML − to be operationalized in automated decisioning processes.
Pre-defined, configurable integration adapters aggregate all required data in real time, such as merchant information, credit reports, financial statements and document verification.
Business-defined rules ensure only the right data is aggregated for each merchant, eliminating expensive, unnecessary calls to credit bureaus.
Straight-through processing offers fully automated decisioning on applications, when appropriate.
Streamline AML and Fraud Monitoring
Automated transactional monitoring uses real-time data to identify patterns of abnormal behavior, issue the appropriate alert and recommend the next best action.
Pre-built adapters speed integration with enterprise and third-party systems, credit bureaus and social media to automate data gathering on an ongoing basis.
Increase Business Agility
A visual configuration environment provides graphical tools and wizards so that business users can quickly design, test and modify streamlined processes.
Configurable adapters support quick integration with multiple data sources including enterprise and third-party systems, websites and social media.
Rapidly Develop and Deliver your Unique Intellectual Property with Simplified Risk Analytics and Decisioning
Innovative fintech companies pride themselves on fast, frictionless and customer-focused service. The problem is that manual, slow systems make it difficult to deliver on this promise. Payment providers, peer-to-peer lenders, lending marketplaces and other fintech disruptors need agile systems that help them continuously create more value for their customers and their business. Only Provenir does the hard work of simplifying your risk analytics and decisioning processes. The Provenir Risk Decisioning Platform puts the power of change into the hands of the business. Innovative, user-focused tools empower fintech companies to quickly build customer-focused credit, lending and payment processes. With Provenir, you can:
Enable business users to create and change decisioning processes in minutes
It all adds up to higher customer satisfaction, greater efficiency, lower risk and unprecedented business agility.
Agile Technology to Simplify Fintech Processes
Operationalized Analytics— Provenir makes it easy to operationalize risk models developed in industry-standard analytics tools, including SAS, R, Excel or any tool that supports PMML or MathML. You can connect models to a decisioning process in minutes and without any coding, ensuring risk decisioning is always using the most up-to-date intelligence. Simplified Integration—Pre-built adaptors cut integration effort. Quickly integrate with internal and external databases, CRM systems, websites, social channels and data bureaus to automatically aggregate all the data needed for accurate decision making. Orchestration Hub—End-to-end orchestration streamlines every step in the process. Provenir’s platform automatically captures and enriches data, uses existing analytic models to determine the risk profile and moves the decision to the appropriate next step. Agile Configuration— Visual configuration tools promote business agility and independence. Business and IT can create, change and deploy user interfaces, rules, process flows and integrations without high-cost vendor engagement or extensive coding. Unified Platform—Provenir’s unified platform future proofs your investment. It offers a complete solution for managing virtually any risk analytics and decisioning workflow such as loan origination, merchant onboarding, KYC/AML, credit risk decisioning, behavioral and predictive scoring and collection strategies. Key Benefits
Make decisions in as little as milliseconds with risk analytics fully integrated in credit and lending processes
Accelerate Application Delivery with Provenir’s Unified Cloud Solution
While the decision to take advantage of the cloud may be an easy one, choosing the right cloud implementation is not so simple.
Companies need a cloud environment that offers a robust set of tools and features to support business agility, flexibility, security and growth.
Provenir offers a highly flexible environment, with multiple options for Platform as a Service (PaaS) and managing application business logic. This flexibility lets you choose an implementation that best suits your needs while reaping the advantages of an agile, business-focused cloud environment.
The heart of Provenir is the Provenir risk analyticsand decisioning Platform, which has been providing innovative analytics and decisioning, integration and orchestration capabilities for more than 15 years. By combining the power of the Provenir Platform with Amazon Web Services, Provenir Cloud delivers the ideal environment for developing, testing and deploying new applications that help you gain the competitive advantage.
Achieve business flexibility. Choose from three PaaS models and two models for managing business logic to best accommodate your business and budget requirements.
Ensure uptime. Meet your SLAs with a minimum of fault tolerance to 99.5%. Provenir Cloud offers an option for guaranteed 99.95% fault tolerance.
Support enterprise growth. Precisely manage load with the ability to manually or automatically scale up or down on demand.
Maintain security. Keep business logic, data and resources secure with Provenir Cloud’s extensive set of security capabilities.
Simplify maintenance. Efficiently manage your cloud environment using the one-stop Provenir Cloud Portal.
“The Provenir solution is an important element in this transformation. We’re pleased with how quickly we’ve been able to develop an end-to-end efficient workflow; the interface is so visual that it is simple to design effective, transparent business processes.”
Provenir Cloud Key Features
Options for PaaS Models
Complete cloud maintenance by Provenir Cloud Administration.
Complete cloud maintenance by Provenir Cloud Administration with a secure VPN connection to your infrastructure so that on-premise resources can be used in cloud-based decisioning processes.
A development and QA environment within Provenir Cloud with production using your system and network infrastructure.
Options for Managing Business Logic
Provenir manages the complete application lifecycle including development of business logic, promotions and production.
You create and maintain your business logic and promotions with Provenir managing production.
High Availability
Standard availability provides fault tolerance to a minimum of 99.5%.
Optional high availability offers fault tolerance of 99.95%.
Robust Disaster Recovery
Mechanisms include daily database snapshots, multi-region database replication and Amazon Machine Images for the Provenir Platform.
On-Demand Scalability
Quickly scale horizontally and vertically in response to increased load. Scaling can be done manually or using an automated scaling algorithm. The Provenir Cloud environment can also scale down during times of decreased load.
Robust Security
Every client is provisioned with dedicated resources including a virtual private cloud, database and server instances to isolate business logic, data and resources.
All data that enters the Provenir Cloud environment uses secure TLS to encrypt data between components as well as 2048-bit asymmetric encryption to store any sensitive data that is persisted to data stores.
Firewall protection allows only whitelisted IP addresses. Use security groups to manage whitelisted IPs.
Security vulnerability scanning comes standard, and penetration testing is available as an option.
Professional Cloud Maintenance
24×7 proactive monitoring with optional client alerts.
Automatic Provenir Platform upgrades, security patches, and new features.
Automatic upgrades to take advantage of the latest Amazon server and service technologies.
Simplified User Management
The Provenir Cloud Portal provides a single, unified environment for administering your cloud resources and viewing all informational, warning and error log messages.
Maintain your company accounts and Access Control Lists in the portal.
Easy Application Extension
The Provenir Hub offers pre-configured integration interfaces to data sources including credit bureaus, validation services, Google/Amazon services and Amazon Machine Learning services. These promote quick integration to significantly reduce time-to-market for your Provenir solutions.
