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In-Person Event: Navigating the Future of Digital Transformation and Customer Experience

September 27, 2024 | 9 am – 4 pm (SAST) | De Hoek Country Hotel, Magaliesburg
Join us for a groundbreaking in-person event in South Africa designed to provoke thought, inspire innovation, and drive meaningful discussions with industry experts on the future of digital transformation and customer experience. This event will blend visionary insights with practical solutions, fostering a collaborative environment where the local industry’s best and brightest can explore together how to solve the most pressing challenges facing lenders and financial services providers.

Packed with engaging sessions, our agenda will delve into key topics such as data democratization, process automation, the importance of partnerships and collaboration, and hyper-personalization for enhanced customer experiences.

Don’t miss this opportunity to be part of a transformative dialogue that will shape the future of our industry. We look forward to welcoming you in South Africa on September 27!
AGENDA
09h00

Arrival, Tea & Snacks

09h30
Welcome.
Evolving today’s complexity, doing more with less… simplified!
09h45

Data Democratization and Process Automation, with:

  • Jun Wai Des Lee, Principal Consultant, Provenir
10h15

The true meaning of digital transformation & hyper-personalization, with:

  • Herman Singh, Futurist, Future Advisory
11h00

The key challenges to competing in a data-driven era fireside chatwith:

  • Ryan Morrison, Executive: International, Provenir
  • Des Lee, Principal Consultant, Provenir
  • Keshnie July, Decisioning, Investec
  • Unathi Mtya, Group Chief Information and Digital Officer, African Bank
12h00
Lunch, The Garden Pavilion
13h00

Enabling secure, compliant & transformative data collaboration, with:

  • Paul De Beer, Chief Analytics Officer, Omnisient
13h30

Boosting value through data-driven customer experience, with:

  • Pavin Burra, Chief Executive, Analytix Engine
14h00

Disruptive customer experience strategies, with:

  • Dee Chetty, Chief Product Officer, TransUnion
14h30

The importance of partnerships, agility, flexibility, and automation, with:

  • Ryan Morrison, Executive: International, Provenir
15h00
Discussion & Networking
16h00
Departure, Tea & Snacks
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