Language: EN
Roundtable: Banking 2030 – Are You Ready?
Roundtable:
Banking 2030 – Are You Ready?
When: 3rd December, 2024
Where: Great Northern Hotel, London
The future of banking is set for a significant transformation, driven by the relentless advance of digitalisation and emerging technologies such as artificial intelligence (AI), machine learning (ML) and personalisation. By 2025, 77% of banks are expected to adopt AI, enhancing efficiency and delivering more personalised customer experiences.
These innovations not only enhance operational efficiency but also reshape customer experiences, focusing on personalised services and seamless interactions. The time to adapt is now.
We are honoured to have Professor Lisa Short as our expert speaker. Professor Short’s forward-thinking digital expertise and relentless passion for advancing futuristic technology have earned her the respect and admiration of peers around the world.
Key Discussion Points:
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How AI and ML are reshaping banking operations and customer interactions
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Adapting to evolving regulations while embracing innovation
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The role of sustainable finance and ESG in responsible banking
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Preparing for the rise of embedded finance and frontier technologies
Format:
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11:45am – Keynote from Professor Lisa Short
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12:30pm – Roundtable discussion and three course lunch is served
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3:00pm – Official close and summary
Register your interest here
Professor Lisa Short
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Provenir’s Flexible Risk Management Platform Empowers New Lender with Automated, Accurate Decisioning
Provenir’s Flexible Risk Management Platform Empowers New Lender with Automated, Accurate Decisioning
ADDITIONAL CUSTOMER OUTCOMES
Striking the Balance: Navigating Affordability and Regulation in Financial Services
Striking the Balance: Navigating Affordability and Regulation in Financial Services
Wednesday 4th December, 2024
The Fullerton Hotel, Singapore
In Singapore’s evolving financial landscape, lenders are facing the dual challenges of affordability and credit risk management amid rising interest rates and inflation. How can financial institutions adapt to these pressures and position themselves for success in the year ahead?
Join us for an exclusive roundtable event, hosted by Provenir in Singapore, titled Striking the Balance: Navigating Affordability and Regulation in Financial Services. Gain insights from Pei Ying Chua, Head Economist for APAC, as she delves into the current economic landscape and shares an outlook for lenders moving forward.
Key Discussion Points:
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Explore strategies to expand access to affordable credit while managing risk effectively.
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Discover ways to engage customers across their lifecycle with timely and relevant offers.
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How AI and real-time data enable personalised lending experiences tailored to individual needs.
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Discuss innovative approaches to strengthen credit risk management.
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11:30am – Arrival. Drinks to be served during networking
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11:45am – Keynote from Head Economist Pei Ying
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12:30pm – Roundtable discussion and lunch is served
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2:30pm – Official close and summary
Register your interest here
Pei Ying Chua
economics and data, her team partners with governments, public institutions, and
policy influencers to identify opportunities and insights that help government and
business leaders address the challenges of the modern workforce. Her role includes
government-focused analytics, development of upskilling and education policy, and
customized labor market insights that form the core of LinkedIn’s vision to create
economic opportunity for every member of the global workforce. Previously, Pei
Ying was the Head of Economics at Grab, South-East Asia’s largest ride-sharing
company. She was also the VP of Social Impact for Conjunct Consulting, South-East
Asia’s first social change consultancy, and is currently an active reviewer for the
Journal for Imaging Science and Technology. She is also the proud co-author of
“One Minute Theorems” and “How Many Economists Does It Take To Change A
Lightbulb?”.
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Digital Banking All-Stars: 15 Key Players Impacting Your Banking Experience
Digital Banking All-Stars: 15 Key Players Impacting Your Banking Experience
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Revolut: Launched in 2015 in the UK, Revolut quickly became one of the most recognized digital banks globally. Originally offering currency exchange services with low fees, the company has since expanded into a full-fledged financial super-app, providing its customers with everything from personalized budgeting tools to cryptocurrency trading. With over 45 million users worldwide, Revolut focuses on innovation and customer-centric solutions, making it a top choice for consumers.
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Monzo: Another UK-based digital bank, Monzo has impacted the world of personal finance, offering features like real-time spending notifications, savings accounts, and fee-free foreign transactions. With a community-driven development approach, the company uses customer feedback to directly shape the product roadmap and future features. Monzo prioritizes transparency, ease of use, and financial education for its 10+ million customers.
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SoFi: Short for Social Finance, SoFi began in 2011 with a mission to help students refinance their loans. But today it has grown far beyond that, offering a diversified financial platform that provides everything from personal loans and mortgages to investment services and credit cards. Based in the US, SoFi serves a variety of types of consumers, many of whom are younger professionals seeking a more modern banking experience. The company prides itself on addressing the financial needs of its members at every life stage, with personalized products and educational resources that empower consumers to make more informed financial decisions.
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Comun: A digital bank designed specifically for the immigrant Latino community in the United States, Comun aims to provide financial services that are accessible and relevant to the needs of this typically underserved population. Offering bilingual support, fee-free accounts, and tools to help users build credit, Comun is filling a critical gap in the financial services landscape. With a deep understanding of its customers, the organization is able to provide culturally relevant solutions that foster financial inclusion and empowerment, enabling social mobility for immigrants and their families.
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Chime: One of the most popular digital banks in the US, Chime is known for its commitment to helping consumers avoid the pitfalls of traditional banking fees. No monthly fees, overdraft fees, or minimum balance requirements endears Chime to millions of Americans looking for a more affordable, transparent banking option. With a user-friendly app, early direct deposit feature, and strong focus on financial wellness, the organization continues to challenge traditional banks to rethink their fee structures and customer service models.
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NuBank: A trailblazer in Latin America’s fintech space, NuBank has rapidly grown to become one of the world’s largest independent digital banks with over 100 million customers. Its success lies in its ability to offer a simple, transparent alternative to the traditional complex and expensive Brazilian banking system. Providing no-fee credit cards and easy-to-use financial management tools, NuBank has empowered millions of people in Brazil to take control of their finances – and setting a new standard for financial inclusion in LATAM in the process.
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Kakao Bank: Launched less than a decade ago, Kakao Bank is South Korea’s leading digital bank (and backed by the powerful Kakao ecosystem). With millions of users, Kakao Bank is changing banking in the region by efficiently integrating financial services into everyday digital interactions. Offering a wide range of products, including savings accounts and loans, all available through its user-friendly mobile app, Kakao Bank’s innovative integration with the Kakao ecosystem enables convenient, seamless financial solutions for its customers.
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Mydoh: Designed with families in mind, Canada-based Mydoh specifically focuses on helping kids and teens learn about money management. Backed by RBC and launched in 2021, Mydoh offers a prepaid Visa card and an intuitive app that allows parents to assign chores, set savings goals, and track their children’s spending. With an educational approach, Mydoh empowers young users with the tools and knowledge they need to develop healthy financial habits from an early age – and helps to bridge the financial literacy gap among youth in Canada.
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TymeBank: South Africa’s first fully digital bank, TymeBank has quickly become a prominent player in the African fintech landscape. With a mission to make banking more accessible and affordable for all, TymeBank offers a no-fee, easy-to-use banking experience through its mobile app and partnerships with local retailers for physical banking touchpoints. Focusing on financial inclusion, especially among the underserved populations, its impact is significant, driving innovation in the region and making banking more accessible in South Africa.
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Bunq: Known as the “bank of The Free,” Bunq, originally founded in the Netherlands, has grown into a leading digital bank operating in 30 European countries. Offering a highly customizable banking experience, Bunq allows users to manage multiple sub-accounts, automate payments, and even plant trees with every transaction. Its success is driven by its strong emphasis on sustainability and customer autonomy, making it a popular choice among young, environmentally-conscious consumers – and challenging more traditional banks to offer greater flexibility and more ethically responsible banking solutions.
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Kuda: Launched in 2019, Kuda is Nigeria’s first mobile-only bank, designed to offer a more accessible and affordable banking experience to the rapidly growing population in the country. Kuda has gained popularity quickly, especially among young Nigerians, thanks to its focus on easy account management and lack of account maintenance fees. By addressing the specific needs of the Nigerian market and providing innovative solutions that foster financial inclusion, Kuda is quickly challenging the dominance of traditional banks in Africa’s largest economy.
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Liv: The UAE’s first digital-only bank, Liv heavily targets millennials and young professionals in the region. With a vibrant app that offers everything from instant account opening to budgeting tools and personalized lifestyle offers, Liv is redefining what banking looks like in the UAE. With a deep understanding of the needs and preferences of its target audience, Liv is offering a banking experience that is as fun and dynamic as it is functional – pushing traditional banks to innovate and adapt to the demands of a younger, more tech-savvy customer base.
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GXS: A joint venture between Grab Holdings Inc. and Singtel, GXS is one of Singapore’s first digital banks, aimed at serving the needs of micro, small, and medium-sized enterprises (MSMEs) and gig economy workers. Offering tailored financial products to a base that traditional banks often overlook, GXS is able to leverage Grab’s extensive ecosystem and Singtel’s telco expertise, offering its customers a seamless, integrated banking experience. These new financial solutions serving a key target in the region are helping to support the growth and resilience of Singapore’s incredibly diverse economy.
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Ualá: Argentinian-based Ualá is a fintech company that has quickly become a leading digital bank in the region. With a prepaid Mastercard offering, as well as a comprehensive financial management app that enables users to manage their money, make payments, and save with ease, Ualá is empowering millions of users to take control of their finances through innovative, user-friendly solutions. In a country where access to banking services has historically been limited, the company is committed to financial inclusion, contributing greatly to its resounding success.
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Albo: One of Mexico’s most prominent digital banks, Albo aims to offer a simple and transparent banking experience to its customers. Featuring no fees and a focus on financial literacy, Albo is particularly attractive to young Mexicans who value convenience and clarity in their financial services. With a customer-centric approach, and a focus on providing tools and resources that help its users manage finances more effectively, Albo is helping to challenge traditional banking norms in Mexico and drive greater financial inclusion and accessibility.
The future runway of opportunity for digital banks is endless, with their influence only expected to grow as they continue to push the boundaries of innovation in financial services. They aren’t just redefining how we bank – they are setting the stage for a more inclusive, accessible, and customer-focused financial ecosystem globally. But the success of digital banks hinges on their ability to leverage cutting-edge technologies to deliver seamless, secure, and personalized experiences to their uses. This is where decisioning technology plays a crucial role. AI-powered, integrated credit risk and fraud decisioning solutions are essential tools that can empower digital banks to make faster, more accurate decisions, ultimately enhancing customer trust and satisfaction. The future of banking is digital, and those who embrace advanced, intelligent decisioning tech will lead the charge in shaping a smarter, more resilient financial landscape.
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CIO Influence AI Fraud Article
AI, Financial Crime, and the Battle for Control: Who’s Winning the Arms Race?
As always, the battle between financial services providers and fraudsters wages on. But increasingly, the weapon of choice on both sides is Artificial Intelligence (AI). As both financial leaders and fraudsters face rapid technological advancement, the arms race is heating up – and the stakes have never been higher. Check out the article from Sophia Qureshi, Provenir’s VP of Product Management, Fraud Solutions in CIO Influence, where she shares key insights on the AI revolution in finance – and how financial institutions can win the war against fraud.
CIO Influence AI Fraud Article
The Role of Advanced Identity Verification in Effective Fraud Prevention
The Role of Advanced Identity Verification in Effective Fraud Prevention
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Tom Hidock
Director, Global Partnerships,
GBG IDology
Preventing fraud and building trust with customers has evolved over the years. The global market recognizes this and views customer trust and security strategically, with 65% of businesses indicating that identity verification and fraud protection activities are differentiators that can drive revenue.
GBG IDology has an extensive history of tracking fraud data, which gives us a unique perspective on trends not seen elsewhere in the market. Our latest Global Fraud Report: 9th Edition explores customer experience and fraud prevention in the age of artificial intelligence The report’s insights are significant for businesses trying to stop new types of fraud while making things easier for their customers.
These insights show that companies must instill trust along the customer journey. Achieving this means using an identity verification platform powered by onboarding intelligence, cross-industry expertise and enhanced data sources to quickly and responsibly verify identities.
So, how can businesses do more with less data and deliver seamless digital experiences that exceed customer expectations without increasing the risks of fraud?
The solution lies in rethinking digital identity verification (IDV). Meeting modern demands requires digital identity verification that can:
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Look across multiple data sources. Over 50% of companies reported an overall increase in fraud across mobile, online, contact centers, and in-person channels. As fraudsters continue to exploit an interconnected system of online and offline channels, a holistic, layered approach to IDV is essential.
A solution utilizing diverse sets of enhanced data sources can quickly verify consumer identities without excessive data collection. By analyzing less invasive information like IP addresses, phone numbers, and email addresses, companies can conduct ‘soft’ KYC checks to evaluate risk.
When these solutions are a part of a greater verification strategy, businesses also gain detailed feedback on identity checks. Incorporating additional solutions such as biometrics-based verification and documentation authentication ensures businesses have more inclusive ways to deliver the right verification experience at the right time. This layered approach provides transparency into onboarding decisions needed to meet compliance checks and regulatory needs, without adding unnecessary friction.
A recent success story illustrates the power these solutions can have. A business came to GBG IDology looking to overcome increasing customer acquisition costs. After effectively implementing the right solutions for their needs, the client was able to conduct thorough risk assessments and customize journeys for new clients. This resulted in a 5:1 return on investment and allowed the client to convert more leads, accelerating loan approvals without increasing friction or fraud, which also resulted in increased cost savings.
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Offer visibility into cross-industry intelligence. Fraud moves between industries and across borders indiscriminately, specifically synthetic identity fraud (SIF). Moreover, our recent fraud report found that 74% are concerned about the potential for SIF to increase.
An extensive cross-industry network enables different institutions to benefit from fraud data and learnings elsewhere in the ecosystem, securing the whole network more effectively.
Utilizing cross-industry intelligence amplifies real-time fraud intelligence between companies in the network anonymously, giving companies insight into fraud threats trending in other industries.
Firms can then build a complete fraud intelligence ecosystem, empowering them to make smarter decisions faster about identities. With deeper, cross-industry onboarding intelligence, companies can identify trusted borrowers while adding step-up authentication to those needing an extra touch.
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Combine AI with human fraud expertise. With its ability to scrutinize vast volumes of digital data quickly, AI can automate the discovery of threats for faster, enhanced decision-making, but it’s not foolproof. Business leaders reported generative AI to be the biggest trend in identity verification over the next 3-5 years. When asked why, leaders cited the tech’s potential to create more accurate synthetic identities, increase the volume of phishing/smishing and generate more convincing fake IDs.
Additionally, AI alone can’t provide the transparency companies need to explain to regulators why a decision was made, produce an auditable trail showing policies were followed during onboarding and better train the machine learning models that power it.
The combination of AI and human fraud expertise eliminates these issues. Fraud analysts provide oversight and closed-loop transparency for continuous improvement and optimization. Fraud analysts are also invaluable in providing first-hand, expert insight into the fraud they’re seeing in the marketplace and best practices for preventing it in the future.
This balance of security and convenience remains the ultimate challenge, beginning during onboarding. Layered identity verification solutions are a critical technology that can empower firms to evaluate consumer risk while staying competitive. With the right solution in place, companies can deliver a seamless and secure borrowing experience that builds trust and leads to loyalty for long-term growth.
Check out IDology’s Global Fraud Report: 9th Edition to gain more insights into building trustworthy customer journeys that keep fraud out.
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Lending Affordability and Regulations in the Nordics: Navigating Rising Debt and Consumer Protection
Lending Affordability and Regulations in the Nordics: Navigating Rising Debt and Consumer Protection
The Nordic countries—Denmark, Finland, Iceland, Norway, and Sweden—have long been celebrated for their stable economies, strong social safety nets, and sound financial systems. However, rising household debt and escalating housing costs are placing increasing pressure on lending affordability, prompting regulators to implement stricter controls to ensure responsible borrowing and protect financial stability. Adding to these challenges, global economic factors such as inflation, interest rate hikes, and geopolitical tensions are significantly impacting the Nordic lending market.
As a result, Nordic borrowers are finding it increasingly difficult to manage their debt and maintain affordability. Household debt has surged across the Nordics, especially in Sweden, where the debt-to-income ratio has surpassed 150%. Many consumers are now struggling with higher mortgage payments, causing regulators to step in.
Nordic governments are increasingly imposing restrictions on consumer loans to protect borrowers from predatory lending and unmanageable debt, in addition to tightening mortgage regulations. Finland, for example, has capped interest rates on consumer loans at 20%, while similar actions are being implemented across the region to address high-interest lending. Each country is tackling lending affordability with distinct measures. Sweden, for instance, emphasizes amortization requirements to reduce debt levels over time, while Denmark focuses on income-based lending caps to ensure that borrowers do not take on more debt than they can afford. These country-specific approaches highlight the region’s nuanced strategies for maintaining financial stability and protecting consumers in a challenging economic environment.
Looking ahead, stricter regulations could reshape the financial services landscape in the Nordics, potentially slowing growth for lenders while encouraging more sustainable lending practices. Lessons from past regulatory cycles in other regions, such as tighter controls in the U.S. and Europe following financial crises, suggest that while short-term growth may be impacted, long-term stability and consumer trust could improve, setting the stage for a more resilient financial sector.
But, thankfully, the rapid advancement of technology is reshaping the financial services landscape in the Nordic region, where digital lending platforms, open banking, and fintech innovations are driving significant changes in how consumers access credit. While these technologies offer unparalleled convenience and inclusivity, they also introduce complexities related to lending affordability. Are these innovations making it easier for consumers to secure loans, or are they exacerbating the issue of rising debt?
Digital lending platforms and fintech solutions have made borrowing more accessible than ever. In the Nordics, where internet penetration is among the highest in the world, consumers can now apply for and receive loans entirely online, often within minutes. These platforms leverage open banking frameworks to access a wider range of financial data, allowing lenders to make more informed decisions about creditworthiness. This streamlined approach has expanded access to credit, particularly for underserved populations who may have struggled to secure loans through traditional banks.
However, this ease of access presents a double-edged sword. While consumers certainly benefit from the convenience, there’s also a risk of over-borrowing, as the simplicity of digital lending can sometimes lead to impulsive financial decisions. The seamless user experience offered by many fintech platforms can obscure the long-term financial implications of taking on more debt. For lenders, this raises the question of how to balance innovation with responsibility. Regulatory bodies in the Nordics need to closely monitor these developments to ensure that technological advancements don’t compromise financial stability.
Artificial intelligence (AI) is playing an increasingly pivotal role in refining affordability assessments. By analyzing vast amounts of data—from spending patterns to employment history—AI-driven tools offer a more holistic view of a borrower’s financial health than more traditional credit scoring methods. These tools can detect nuances that human analysts or outdated systems might miss, ensuring that lending decisions are based on a comprehensive and real-time understanding of a borrower’s ability to repay.
For lenders, AI offers the dual benefits of improving accuracy and reducing risk. By predicting a consumer’s likelihood of default with greater precision, AI-driven affordability assessments allow lenders to adjust their loan offerings accordingly. This means that consumers are less likely to be approved for loans they can’t afford, mitigating the risk of rising debt levels. Additionally, AI-powered automation helps lenders streamline their operations, reducing the time and cost associated with manual assessments.
In the Nordic region, where regulators are tightening lending criteria, AI is becoming an essential tool for compliance. Lenders can integrate AI into their decision-making processes to ensure they meet strict affordability guidelines while continuing to provide accessible credit to consumers. The use of AI also helps reduce bias in lending decisions, as algorithms are trained to assess objective financial indicators rather than relying on potentially flawed human judgment.
Danske Bank is one successful example. They’ve integrated digitalization and advanced data analytics into their lending process, which has helped the institution manage affordability risks more effectively. The bank’s “Sunday” mobile app uses AI to provide personalized financial advice, helping customers make informed borrowing decisions. Additionally, Danske Bank has implemented income-based lending caps, ensuring that borrowers do not take on more debt than they can afford while leveraging digital tools to continuously monitor customers’ financial health and proactively engage them when needed.
Lending affordability remains a critical issue in the Nordics, as regulators seek to balance financial stability, consumer protection, and economic growth. With rising debt levels and increasing pressure on households, regulatory frameworks will continue to evolve to ensure sustainable lending practices. As these changes unfold, lenders must prepare strategically by prioritising investments in technology that enhance data-driven decision-making and improve compliance with stricter regulations. Strengthening risk management systems will be essential for adapting to evolving market conditions, while a focus on consumer engagement through personalised, transparent lending experiences can help build trust and retention. By staying ahead of regulatory shifts and leveraging innovation, Nordic lenders can navigate this complex landscape and ensure long-term stability and growth.
By leveraging fintech innovations and AI, lenders in the Nordics have the opportunity to enhance affordability assessments and promote more responsible lending. However, they must also remain vigilant about the potential downsides of making borrowing too accessible. Balancing technological progress with responsible lending practices will be crucial in ensuring that consumers are protected and that lending remains sustainable in the face of rising debt.