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Webinar: Mitigating Application Fraud in Africa

Mitigating Application Fraud in Africa: A Holistic Approach with a Decision Platform

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The African market, characterized by rapid digital growth and increasing financial inclusion, is facing a surge in application fraud. Traditional fraud prevention methods are struggling to keep pace with the evolving tactics of fraudsters. This webinar will explore how a holistic onboarding decision platform can revolutionize fraud prevention in Africa.

We will discuss the key challenges of application fraud in the African context, including identity theft, synthetic fraud, and social engineering attacks. We will then delve into how a decision platform can address these challenges by:

  • Orchestrating rich data: Leveraging diverse data sources to gain a comprehensive view of applicants and identify suspicious patterns.
  • Creating complex rules: Developing sophisticated rules to detect anomalies and flag potential fraudulent activities.
  • Incorporating machine learning: Utilizing machine learning algorithms to continuously learn from new data and adapt to emerging fraud trends.
  • Enabling effective decisioning: Providing a case management system that facilitates efficient investigation and resolution of fraud cases.

By adopting a holistic approach with a decision platform, organizations can enhance their fraud prevention capabilities, protect their businesses, and ensure a positive customer experience in the dynamic African market.

Moderator

Adrian Pillay

Provenir

Director of Sales, MEA&T
Panelists
  • Mariama Jalloh-Heyward

    Mariama Jalloh-Heyward

    Alliance for Innovative Regulation (AIR)

    Program Director
  • Jason Abbott

    Jason Abbott

    Provenir

    Director of Fraud Solutions

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Qorus News

News: Qorus NewTech

Qorus NewTech Friday: Provenir – Offering Banks Intelligent Decision-Making Solutions

How did Provenir begin, and what’s next for us? Our Chief Product Officer, Carol Hamilton, sat down with Qorus for a chat on what led to the creation of Provenir’s AI-powered risk decisioning platform, how we’ve evolved, and where we’re headed next. Read on for more info on how we’re expanding our capabilities in decision intelligence and how we’re helping financial services providers not only react to risks and opportunities, but better predict them.

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Offering Banks Intelligent Decision-Making Solutions

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LATEST NEWS

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instabank

Customer Story: Instabank

instabank

Instabank, the Nordic challenger bank, has been redefining the banking experience since its full digital launch in Autumn 2016. Their passionate team is dedicated to improving banking for both corporate and private customers, challenging established norms, and providing flexible solutions that simplify complexity.

  • Industry
  • Region
  • Countries

    Nordics

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $5,500
Land PS: 0
Expand MRR: $18,045
Expand PS: $22,500
  • Opportunity Created
    December 2016
  • Opportunity Won
    2017
  • Go-Live
    June 2017
  • Customer Expansion
    • Originations SME
    • Consumer Loans, 26-6-2017
    • Cloud 1, 2017
    • Cloud 1 expansion -2021
    • Cloud 2.0 Migration – 2022
    • Cloud 2.0 Expansion – 2024
Initial Opportunity Details

  • Customer Challenge

    Since opening its digital doors in 2016, Instabank has become a disrupter in the Nordic banking community. One of its key products is instantly approved, direct-to-consumer, unsecured loans. The bank also partners with retailers to provide real-time point-of-sale loans to their customers. Initially, the bank used a traditional lending solution with thousands of lines of code. As a digital “challenger” bank, Instabank needed a platform that would not only enable instant decisioning, but also offer the flexibility and scalability to support the company’s rapid growth.

  • Provenir Approach

    Provenir provided some key benefits from implementing the platform.

    • The Provenir Risk Decisioning Platform delivers a flexible solution for Instabank’s digital banking services.
    • Automated process gathers data from multiple sources and decisions each loan application in a minute.
    • Flexible, business-focused design tools substantially reduce time and costs for developing country-specific banking solutions.
    • Pre-configured integration adaptors enable real-time data gathering from Experian and a European property data provider.
    • Cloud-based implementation enables rapid deployment with controlled costs.
  • Provenir Impact

  • Competitors

    Experian
  • Why We Won

    • Ease of use
    • Data integration
    • Ability to onboard new product lines
  • Pain Points

    • Current solution is mainly hard coded
    • Data integration is cumbersome
    • Lack of in-market support
Customer Growth

Growth Opportunities

  • Looking to grow and expand the business lines
  • Deposit account
  • Financing of cars and boats
  • Credit cards +
  • Debit Cards
  • Sales Financing
  • Factoring

Expansion

Cloud 2 Expansion

Example Decisioning Flows
  • New Application

    Decisioning

  • Identity & Verification Checks

    Decisioning

    • Experian
    • emailage
  • Enrichment

    Decisioning

    • nudata
    • IDology
    • SentiLink
  • High Risk Patterns & Scoring

    Decisioning

    Application fraud
    Rules and AI Model

    Auto Accept
    Auto Decline
    Referrals

  • Fraud Investigation

    Decisioning

    Case Management
OTHER CUSTOMER STORIES

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Marginalen bank

Customer Story: Marginalen

Marginalen bank

Improving margins for our customers is in our DNA, we are passionate about seeing people and businesses grow. Our roots go back to 1979, and since Marginalen was formed in the early 90s, we have grown by our own power. In connection with Marginalen acquiring Citibank’s Swedish consumer bank in 2010, Marginalen Bank was formed.

Large Mortgage lender covering the Nordic market, formed in early 1990s and acquired Citibank’s Swedish consumer business in 2010.

  • Industry
  • Region
  • Countries

    Nordics

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $22,500
Land PS: N/A
Expand MRR: $35,500
Expand PS: $9,000
  • Opportunity Created
    2016
  • Opportunity Won
    May 2017
  • Go-Live
    2018
  • Customer Expansion
    • Originations
    • Private, Mortgage, Consumer, Corporate, Credit Cards
    • Expansion 2021
    • Cloud 2.0 2024
Initial Opportunity Details

  • Customer Challenge

    Marginalen offers multiple credit products, each with their own credit originations process. Response time was a major issue and almost all mortgages had extensive manual review. Current technology and 3rd party vendor reliance restricted speed of change and flexibility to meet new and emerging product needs. Limited ability to scale constrained company growth.

  • Provenir Approach

    • Utilized Provenir’s business-user driven decision engine to increase self-sufficiency and reduce 3rd party costs.
    • Made extensive use of Provenir’s configurable adaptors to allow Marginalen Bank to connect to multiple data sources efficiently.
    • Increased self-reliance enabled rapid deployment of new decision services, increasing decision confidence and decision automation.
  • Provenir Impact

    • 90% automation across all products’ credit approval processes, resulting in 25% operational staff reduction
    • 30% + automation in larger value commercial lending
    • Fastest response times in the market placed them at the top of the broker funnel
    • Achieved self sufficiency for all credit policy changes. Credit committee approved changes are live in less then 72 hours.
  • Competitors

  • Why We Won

    • Ease of use
    • Speed of change
    • Self-sufficiency
    • Simple integration approach
  • Pain Points

    • Slow pace of change
    • Overreliance on vendors
    • Restrictive technology
    • Data integration restrictions
Customer Growth

Growth Opportunities

Expansion

Example Decisioning Flows
  • New Application

    Decisioning

  • Identity & Verification Checks

    Decisioning

    • Experian
    • Emailage
  • Enrichment

    Decisioning

    • nudata
    • IDology
    • SentiLink
  • High Risk Patterns & Scoring

    Decisioning

    Application fraud
    Rules and AI Model

    Auto Accept
    Auto Decline
    Referrals

  • Fraud Investigation

    Decisioning

    Case Management
OTHER CUSTOMER STORIES

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banco promerica

Customer Story: Banco Promerica

Banco Promerica Costa Rica is part of Grupo Promerica that boasts an impressive presence across eight Central & South American countries, serving over 2.6 million clients with a robust network of branches and ATMs. With total assets exceeding US$18 billion and equity surpassing US$1.45 billion, they represent a valuable addition to our growing client base in the banking industry.

  • Industry
  • Region
  • Country

    Costa Rica

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $18K
Land PS: $91,140
Expand MRR/PS: N/A
  • Opportunity Created
    August 4, 2023
  • Opportunity Won
    February 13, 2024
  • Go-Live
    In Implementation
  • Customer Expansion
    • Expansion planned for additional countries
Initial Opportunity Details

  • Customer Challenge

    To support their ambitious plans, Promerica needed a more flexible decision engine solution to manage their credit policies and decision-making. Their current process is highly manual, lacking the flexibility required to support their digital lending goals. A gap existed between their strategic objectives and the technical capabilities necessary to quickly implement decision rules tailored to their risk appetite and data requirements, and to scale as needed.

    The transition to a robust digital onboarding offering is a strategic imperative.

  • Provenir Approach

    Through process automation, our platform will enable a new era of efficiency. With simplified data access at its core, we ensure that decision-makers have immediate access to the right data, empowering them to make smarter credit risk decisions with confidence and precision.

    Furthermore, our low-code intuitive UI represents a paradigm shift, placing the power of customization and adaptation firmly in the hands of Promerica’s business users. Together, these pillars form the foundation upon which our solution will deliver unparalleled value, driving success and growth for Promerica in the dynamic landscape of modern business.

  • Provenir Impact

    After the implementation is completed, the internal objectives that we have set for ourselves include:

    • To streamline the digital onboarding process, allowing consumers to apply in real-time with a significant improvement in underwriting speed, reducing processing time from days or hours to minutes or seconds.
    • To enable rapid, low-effort access to any data source for improved accuracy and efficiency in Promerica’ s credit risk decision-making. The initial milestone will focus on real-time integration with Equifax. Currently, this integration operates through a manual approach.
  • Competitors

    GDS Link, FICO, In-House.
  • Why We Won

    • External Data augmentation via Marketplace and APIs
    • Integrations to Internal Databases
    • Flexibility: “On-the-fly” changes
    • User friendly visual interface
    • Ability to manage real time and batch mode for applications
  • Pain Points

    • Streamlining digital onboarding
    • Data integration
    • Flexibility to adapt credit policies
Customer Growth

Growth Opportunities

The current priority is focused on completing the implementation of this first phase in Costa Rica. After this implementation, the objective is to replicate the experience in the rest of geographies to standardize the Digital Onboarding initiative.

Expansion

The plan not only considers expansion through the incorporation of additional use cases but also focuses on standardization across the eight countries where Promerica has presence in Central and South America. This initiative will strengthen our collaboration and ensure sustainable joint growth throughout the region.
Example Decisioning Flows
  • New Application

    Decisioning

  • Validation

    Decisioning

    Internal Database
  • Aggregate & Orchestrate

    Decisioning

    equifax
    sugef
    Internal Databases
  • Exclusion Rules

    Decisioning

  • Decisioning

    Decisioning

    Application Rules
OTHER CUSTOMER STORIES

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telia company

Customer Story: Telia

telia company

Telia Company is a leading telecommunications and mobile network operator primarily serving the Nordic and Baltic regions, with operations extending to the other parts of Europe and Asia.
Established in 1853, Telia has evolved into a modern telecommunications company, providing a wide range of services including mobile and fixed line telephony, internet, digital television and enterprise solutions.

After successful engagement with Telia Finance for many years on Cloud Platform, at the end of 2022, Telia Company, the parent of Telia Finance decided to go with Provenir for their own country specific entities who operate separately and who also provide telecoms products with credit. With a focus on innovation and sustainability, Telia is committed to shaping the digital future and enhancing connectivity for individuals and businesses.

  • Industry
  • Region
  • Countries

    Sweden, Finland, Denmark, Norway

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $40K
Land PS: €250K
Expand MRR/PS: N/A
  • Opportunity Created
    May 2022
  • Opportunity Won
    December 2022
  • Go-Live
    TBD
  • Customer Expansion
    • TBD
Initial Opportunity Details

  • Customer Challenge

    Telia decided to adopt a new standardized credit granting process that forms the basis for different products and services in B2C and B2B areas. The key is to establish a platform on which different credit decisioning processes can be achieved with:

    • Increased business agility, adaptive response to changes in market and customer behavior
    • Easy to integrate with external & internal systems to enhance decision making quality
    • End-to-end risk management & compliance
    • High performance & easy to scale
    • Cost efficiency on a single platform
    • Support & flexibility for multi-product, multi-country type complex design

    The ambition is to complete the roll-outs of this credit decisioning initiative by EoY-23 across multiple countries to improve time-to-market and reduce customer friction for better customer experience

  • Provenir Approach

    • Provenir Adaptor Technology: to collect data and communicate various internal & external systems/sources
      • UC, Bisnode, Phone & Email services
      • CRM, Finance, Billing etc.
    • Visual & Quicker build for rules & calculations
    • Optimize the promotion of reusable building blocks (flows) in a flexible design context in multi-step and multi-level decisioning
    • Ease of analytical asset operationalization
    • Handling exceptions thanks to Provenir versatile Case Mgt. on Salesforce
  • Provenir Impact

    • Quicker time to market (<3 months)
    • Increased FTE productivity
    • Improved Operational Efficiency (response <6 secs)
    • Faster roll-outs across countries
  • Competitors

    Experian, FICO
  • Why We Won

    • Strong existing customer relationship from Telia Finance
    • Provenir’s flexibility, business friendly interface, support for reusable building blocks (micro-service oriented)
    • Presales and PS collaboration to meet every single custom requirement via a tailored demo artifact + detailed workshops to address all business, functional and technical aspects forming a strong trusted advisor state
    • Smart deal strategy to make the financial model attractive esp. for multi country multi brand.
  • Pain Points

    • Easy to change, low-code solution for agility & responsiveness
    • Quick access to data
    • Simplify multi-product, multi-brand, multi-country complex design pattern
Customer Growth

Growth Opportunities

The successful engagement & delivery means that now Provenir and Telia are in conversations for further expansion:

  • Telia Company Norway
  • Telia Company other countries

Expansion

Telia Finance offered loans & credits for telecom products. With the Telia company expansion in 2022 our successful roll-out starts with Telia Finance Denmark for B2B and B2C products (mobile, broadband, TV) in risk-based pricing and limit, which is later planned to be followed by:

  • Telia Finance Sweden (mid-June 24)
  • Telia Finance Finland (Q3-24)
  • Telia Finance Norway (Q4-24)
Example Decisioning Flows
  • New Application

    Decisioning

  • Pre-Scoring

    Decisioning

    (Credit Policy Rules & Internal Payment History)

    • Application Data
    • Invoice information (Order & Payment History)
    • Population Register Data
    • Phone & Email Service
  • External Scoring

    Decisioning

    (Fraud, AML, Sanctions, Credit Bureau)

    uc sweden
    d&B
    (formerly Bisnode)

    • Fraud, sanctions, AML scores
    • Disposable income calculations
    • Bureau generic models
  • Customer Specific Scoring Models

    Decisioning

    Telia custom scoring model with internal Telia data & external data combined (fraud, bureau, register, application data involved)

  • Risk & Fraud Investigation

    Decisioning

    Case Management
    (On Salesforce)
OTHER CUSTOMER STORIES

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Customer Story: Varo

varo

Fintech startup Varo Bank is one of several fintechs and “challenger banks” in the United States aiming to take on the big traditional financial institutions by catering to the customers those institutions neglect: people with lower incomes and little wealth. The bank is completely digital with no brick-and-mortar branches.
  • Industry
  • Region
  • Country

    United States

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $13,513
Land PS: $196K est
Expand MRR: TBD
Expand PS: $52,740
  • Opportunity Created
    June 20, 2020
  • Opportunity Won

    January 18, 2022

    The decision timeline was significantly delayed due to the ongoing COVID-19 pandemic.

  • Go-Live

    April 17, 2024

    Reorganizations and multiple project holds from Varo affected the timeline. Actual implementation took 5 months.

  • Customer Expansion
    • The original plan (2022) was to expand usage to all consumer products.
    • The first go-live (April 2024) was to support an employee line of credit.
    • Current plans are to expand to customers in May 2024.
    • Provenir is finalizing a PS Consulting SOW for $52,740, expected to close in May 2024.
Initial Opportunity Details

  • Customer Challenge

    Varo’s initial tech stack included an in-house-built mobile application and Temenos as the core banking system. By 2020, Varo was on the cusp of receiving its banking license and went to market to find an origination solution in anticipation of rolling out a variety of consumer loan products and credit cards.

    In looking at other vendors + the possibility of leveraging older in-house-build applications to create an in-house solution, the ability to configure rapidly, test efficiently including use of A/B testing, and expand easily in the future to new use cases were identified as key drivers of the decision.

  • Provenir Approach

    • The initial POC was more complicated from a functionality perspective than the finalized scope of the LOC decisioning process put into production in April 2024.
    • Nonetheless, Provenir’s initial reasons for selection – ability to rapidly configure business objects and deploy models – were both used to support the eventual as-deployed project, with numerous rule sets and Python models part of the configuration.
  • Provenir Impact

    Varo had no previous origination system and as a de novo solution, no before-and-after comparisons are possible.

  • Competitors

    GDS Link, In-House Build (finalists) + Zoot, Alchemy
  • Why We Won

    Competitive Pricing, Product Functionality – especially object configuration and model execution, Relationship with executives built over several years.

    GDS took 3+ weeks to configure/deliver custom demo requirements; Provenir did a better custom demo only a week after receiving requirements.

  • Pain Points

    Temenos (Varo’s existing core system of record) didn’t have origination capability. Thus, they were in the market for an origination solution.
Customer Growth

Growth Opportunities

  • The initial license was only ringfenced based on DE utilization and “consumer lending.” At this time, additional expansion will only likely affect DE utilization as Varo is not currently planning expansion beyond consumer products.
  • Case Management has been something in which Varo has shown interest in the past; this should be revisited at a later date and is considered “closed nurture” today.
  • Lexis Nexis is interested in partnering with Provenir to sell data into Varo.

Expansion

  • So far, with so many starts and stops of the implementation project (all initiated by the Varo team), getting the initial project live has been the focus.
  • At the time we were named the selected vendor, the plan was to leverage Provenir across all decisioning as Varo introduced new products. Even though Varo’s timeline to roll out new products has greatly increased, Provenir is still positioned to support these initiatives when they happen.
Example Decisioning Flows
  • New Application

    Decisioning

  • Bureau Integration

    Decisioning

    circulo
  • Rules and Models

    Decisioning

    • Post-Bureau Knockout Rules
    • Python Models
    • Post-Model Knockout Rules
  • Credit Line Assignment

    Decisioning

    • Credit Line Grid
    • Line-Capping Rules
  • Compliance

    Decisioning

    Compliance Rules
OTHER CUSTOMER STORIES

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Customer Story: Humm

humm logo

Hummgroup specialises in financing bigger ticket purchases with a range of credit card and fixed term instalment products that are designed for consumers and SMEs.

Hummgroup, founded in Australia, currently operates in Australia, New Zealand, Ireland, Canada and the UK.

Industry: Financial Services.

Company Size: 501 – 1000 employees.

Consumer & Commercial Leasing – Offers leasing solutions to consumers, businesses and corporations through brands including Lisa, FlexiRent, FlexiWay, FlexiCommercial, and SmartWay.

  • Industry
  • Region
  • Country

    Canada

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $9,162
Land PS: $40,500
Expand MRR: N/A
Expand PS: $24,950
  • Opportunity Created
    02/06/2021
  • Opportunity Won
    27/08/2021
  • Go-Live
    End 2021
  • Customer Expansion

    CR:

    • Jun 2023 Credit rule revision
    • Sep 2023 Merchant-Led Provenir Rules
    • Oct 2023 Credit Band and Seller-led changes
Initial Opportunity Details

  • Customer Challenge

    In February 2021, hummgroup announced the launch of its BNPL product humm into Canada in 2H21 following its recent expansion into the UK market. They needed to launch operations in a new market with a challenging time frame.
  • Provenir Approach

    Provenir provided the decisioning engine for humm’s BNPL offering in Canada, including access to data partners via the Marketplace (initially two TransUnion Canada feeds).
  • Provenir Impact

    • Successful business expansion into Canada
    • Quick launch within the challenging timeline, including immediate access to multiple credit bureau data feeds
    • Flexible, easy, and quick configuration changes post launch
  • Competitors

    Illion Australia, Equifax Canada
  • Why We Won

    • Provenir’s rapid configuration capability, and the confidence our services team instilled to deliver in a 2-month timeframe.
    • Our proven experience in the Canadian market together with our Marketplace partnership with TransUnion Canadian data services.
    • Our global experience coupled with an APAC delivery team in the same time-zone as the humm technology team in Australia was viewed as an advantage.
    • The humm lead consultant had previously reviewed Provenir in a selection exercise for another opportunity and introduced Provenir to the wider humm team for evaluation. This reduced some of the product feature review time in the evaluation phase.
  • Pain Points

    • Quick launch
    • Ability to make changes easily
    • Data Integration with external data sources
Customer Growth

Growth Opportunities

Solution upgrade from Platform to Cloud 2.0 to unlock more cloud features, such as Decision Intelligence, more Provenir Marketplace data access.

Could consider expanding the solution usage to other countries where Humm operates, such as Australia, UK.

Could consider expanding the solution to automate products offered by Humm, such as SME lending.

Could consider expanding the use cases, such as Customer Management and Collection Strategy.

Expansion

N/A
Example Decisioning Flows
  • Fraud Checks

    Decisioning

    GBG Instinct

    TransUnion

    • Fraud Score IDX
  • IDV & AML

    Decisioning

    TransUnion

    • IDV
    • AML, PEP, Sanctions
    • EBVS-ID
  • Credit Bureau

    Decisioning

    TransUnion

    • Consumer Credit File
  • Financial Analysis

    Decisioning

    Flinks
  • High Risk Patters & Scoring

    Decisioning

    • Credit Checks
    • Policy Rules
    • Fraud Rules
    • Affordability
    • Bank Verification
    • Servicing Rules
    • Limit Assignment
    • Scorecard
    • Auto Accept
    • Auto Decline
    • Referrals
OTHER CUSTOMER STORIES

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Customer Story: Admiral Money

Admiral Money is the lending subsidiary of the Admiral Group, a UK-based multi-national financial services company, set up in 1993 to specialize in car insurance. Admiral has since expanded into multiple insurance, personal finance, price comparison and legal offerings.

As of December 2023, the Admiral Group recorded 9.7 million customers, 11 thousand employees and £4.8 billion turnover worldwide, with presence in markets across EMEA, North America and South Asia.

  • Industry
  • Region
  • Country

    UK

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: £17,350
Land PS: £166,464
Expand MRR: £30,836
Expand PS: £107,250
  • Opportunity Created
    20/08/2018
  • Opportunity Won
    19/11/2019
  • Go-Live
    15/05/2020
  • Customer Expansion
    • 03/09/2020 – Additional DEs
    • 23/10/2020 – ConTe.it (Italian subsidiary)
    • 03/10/2022 – Additional non-Production environment for ConTe.it
    • 20/12/2022 – Renewal 2022
    • 07/02/2024 – HP Integration and Warranty Cover
Initial Opportunity Details

  • Customer Challenge

    Admiral Money was using Equinity Pancredit decision engine and case management solution, a rather rigid and monolithic solution. After several initial meetings and demos, they decided to replace the decisioning portion with an agile decision engine that would give them the flexibility to make changes within the business, efficiency to test and operationalize new strategies and models, as well as simplify accessing new data sources.
    The initial meetings were key to convincing them to replace their existing decision engine when they realized it was not providing them the functionalities listed above.
  • Provenir Approach

    Initially, our solution mirrored what they had previously implemented in the former engine:
    They used us for Unsecured Personal Loans quotes, and kept applications as well as the underwriting system in Pancredit. However, in late 2022 they started to move away from their legacy vendor and asked us to help them re-build the configuration to include Auto Loans with different flavors (Hire Purchase and Personal Contract Purchase), as well as applications. They needed to meet tight deadlines, and thus our PS team became an extension of the three-person Admiral team to support them for this purpose. We successfully delivered this new implementation, and enabled them to have a multi-product decisioning approach.
  • Provenir Impact

    • Ability for their three-person team to autonomously implement changes to their decision logic.
    • Speed to market: 5 months to conduct a successful implementation.
    • Multi-product decisioning approach with distinct scoring logic, pricing models and personalized recommendations to the end customer (customers could receive additional product recommendations from what they originally applied for and choose what best suits them). The Admiral team envisioned this approach as they grew accustomed to using Provenir and realized the possibilities it gives them in terms of implementation.
  • Competitors

    DecisionMetrics (now part of TransUnion) and Zoot.
  • Why We Won

    We scored very high in the initial RFP, although our high cost and the lack of an out-of-the-box case management system were against us. Finally, we proved over the course of two on-site workshops that we excelled in all the areas for improvement they had identified.
  • Pain Points

    • Agility for the business to make changes
    • Ease of connection to data sources
    • Capable of hosting pricing models
    • Use of different parameters for different scenarios
    • Microservices-oriented
Customer Growth

Growth Opportunities

  • Flipping from a DE-based to a transaction-based commercial model.
  • Collections processing and pre-disbursal checks, after having duly identified volume and value.
  • Use of Ekata services through Provenir.
    Auto-scaling capabilities to handle highly spikey volumes.
  • Switching to Cloud 2.0 at some point in time, which will come as Admiral Money continues to expand their use of Provenir, so as to be able to justify the PS investment.

Expansion

The relationship with Admiral has largely expanded since the initial opportunity in 2019. Firstly, we increased the contract value by adding more DEs. Then, we signed a new contract with Admiral’s Italian subsidiary, ConTe.it. Further, we successfully secured a significant uplift in the MRR when renewing the main contract in 2022. Last, but not least, starting in late 2022 and throughout 2023 we re-built their configuration to include applications (and not only quotes) and an additional loan product (Auto loans).
Example Decisioning Flows
  • New Application

    Loan

    Admiral website and price comparison websites

    Admiral Service Layer

    Orchestrating all the calls between the different systems

  • Processes

    Loan

    • 1. Quote Process

      • Eligibility Checks
      • Pricing calculated through Excel models
      • Calls to TransUnion and Equifax Consumer Credit Bureaux
    • 2. Affordability, Fraud and KYC Calls

      • TransUnion Affordability Check
      • Moneyhub Open Banking
      • Synectics SIRA
      • TransUnion CallValidate
      • Credit Bureaux calls moving here in the future
    • 3. Application Process

      • Further eligibility checks
      • Affordability, fraud and KYC assessments based on the data orchestrated by the Admiral service layer
    • 4. Manual Underwriting

      • In-house built Underwriting platform
      • Re-submission of the application into Provenir (Application Process)
  • XML & S3

    Loan

    Application Process: Send XML to AWS S3 if Referral or Declined.

    Retrieve XML from S3, send to 4. Manual Underwriting

OTHER CUSTOMER STORIES

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Blog: Election Economics

Election Economics: How to Navigate Risk Decisioning in an Uncertain Political Landscape

How Political Outcomes Shape the Future of Lending and Financial Services
Elections are pivotal moments that shape the direction of the economy, often driving shifts that reverberate across industries, including financial services. The outcomes of national and regional elections will directly influence fiscal strategies, regulatory frameworks, and economic policies, which then impact interest rates, inflation, the employment landscape, and overall market stability. And of course, all of these factors are critically important to the world of financial services, where things like credit decisioning, fraud threats, risk management, and lending practices all depend quite heavily on the broader economic environment. Recent elections in the UK and Argentina have already demonstrated how shifts in political leadership drive significant economic policy changes, and of course, the highly contentious upcoming Presidential election in the US looms as a tipping point that will have influence across the globe. As these political events unfold, financial services providers need to remain agile, proactively adjusting to new realities to ensure stability (and profitability) amidst change.
Recent Elections and Economic Impact on Lending and Financial Services

Recent elections around the world have already triggered significant economic shifts, with far-reaching implications. In the UK General Elections in 2024, results have further shaped the ongoing Brexit process, influencing fiscal policies and regulatory frameworks that directly impact the financial industry. Uncertainty surrounding post-Brexit trade deals and regulatory realignment has already affected interest rates and inflation, creating tighter credit conditions for both consumers and businesses. And adjustments to the Bank of England’s interest rate policies or regulations governing financial institutions could further influence lending practices, with tighter borrowing conditions on the horizon for both individuals and small businesses.

In Argentina’s 2023 Presidential Election, a shift in leadership has brought about changes in economic strategy, particularly in the battle against soaring inflation. The new government’s attempts to control inflation and stabilize the economy are affecting the country’s monetary policy, leading to higher interest rates and tighter lending criteria. For financial institutions, this poses significant challenges, requiring lenders to quickly adjust their credit decisioning processes to accommodate economic instability. As inflation persists and the cost of borrowing rises, both consumer credit and business financing have become more difficult to secure, which further strains the economy.

The India General Elections earlier this year have also had effects on the fintech space. The results will influence regulatory policies surrounding fintech growth and digital finance, both of which are necessary for encouraging financial inclusion in underserved markets. Depending on the government’s support for these sectors, lending to traditionally underserved segments of the population could see either significant growth or stagnation. And changes in policy around digital finance could encourage new forms of lending, but they could also introduce more stringent regulations that will make access to credit much more challenging.

The 2024 US Presidential Election: A Global Ripple Effect

Of course top of mind these days, regardless of your location, is the upcoming US Presidential election. While it’s always something that has far-reaching effects, this year’s highly contentious ballot is poised to have sweeping global implications, on everything from global interest rates and inflation trends, to significant policy reforms on taxation, regulation, and lending practices. A key player in this process is the Federal Reserve, which closely monitors election outcomes and adjusts interest rates accordingly. If the newly-elected government pushes for changes in fiscal measures, the Federal Reserve’s response could shape borrowing costs, which in turn improves or challenges access to credit. For lenders and financial services providers, these shifts showcase how important it is to remain agile in the face of uncertain regulatory reforms and fluctuating market conditions. The global financial system will be watching closely as the election unfolds – because no matter who wins, there is bound to be significant changes that will reshape lending dynamics in the US and beyond.

Election-Driven Economic Currents: Navigating Interest Rates, Inflation, and Risk Decisioning

Election outcomes can cause shifts in all sectors of the economy, but some areas in particular directly impact lending and risk decisioning. One of the most immediate effects is on interest rates, which are often adjusted based on fiscal policies introduced post-election. As interest rates fluctuate, lenders have to reassess risk profiles and adjust their credit and risk decisioning processes to account for any potential volatility in repayment abilities of their customers. Inflation control is also directly linked to post-election economic strategies. Any policies that either stimulate or dampen the economy can lead to varying levels of inflation – which affects everything from consumer purchasing power and household debt to business investments and the stock market. Inflation can also erode creditworthiness, with rising prices and an increased cost of living making it harder for both individuals and companies to manage their debt obligations. This means that lenders are then faced with the challenge of adjusting lending practices to maintain profitability while managing increasing risks in their customer base (which requires systems and solutions that enable flexibility in decisioning processes).

The outcome of any election also influences overall creditworthiness as economic conditions shift in response. Changes in the employment rate, business investments, interest rates, and fiscal stability all contribute to changes in credit and risk profiles. This is where a more dynamic approach to risk assessment is critical, with the ability to leverage intelligent, proactive risk decisioning solutions. Using advanced decisioning technology and data analytics allows financial services providers to adapt easily, identifying risks earlier and making more informed decisions. This proactive approach enables lenders to protect their profitability and lending portfolios while still serving the needs of customers effectively.

Ahead of the Curve: How Advanced Risk Decisioning Solutions Mitigate Volatility

With elections comes uncertainty. And when there’s uncertainty, financial services providers need to proactively navigate shifting risk. Advanced risk decisioning solutions play a key role in helping you better predict (and respond to) risk, by leveraging real-time data and AI-driven analytics to identify emerging trends earlier and make smarter, faster risk decisions. Rather than simply reacting to sudden market fluctuations, proactive decisioning allows you to better predict future scenarios, preparing for possible fluctuations in interest rates, inflation, credit conditions, ability to repay, etc. Remaining agile and competitive is key to staying ahead of any uncertainty in the economy – election-driven or otherwise.

Holistic risk decisioning solutions also ensure a smoother onboarding process, with the ability to more accurately assess creditworthiness, even among rapidly changing market conditions. AI-powered decisioning software and solutions allows you to access and integrate vast amounts of data (everything from economic indicators and market trends to individual financial behavior), giving you a more accurate (and nuanced) view of a customer’s unique risk profile. Too often when economic conditions are volatile, the inclination is to be overly cautious. But that can stifle your business growth. With more proactive, agile decisioning, your lending portfolio remains stable (and profitable) even when external conditions aren’t.

Fraud prevention also becomes a key focus. During periods of political and economic uncertainty, fraud attempts often surge. With a holistic, data-driven approach to your risk decisioning, advanced algorithms and embedded intelligence can better detect unusual patterns and behaviors that signal fraudulent activity. Integrating fraud detection directly into the risk decisioning process allows you to greatly reduce losses, ensuring your operations remain secure, compliant, and resilient even among the unpredictability of major election upheaval.

Beyond onboarding, there is also the issue of managing ongoing customer relationships and maximizing value across the lifecycle. Ongoing account management is particularly important during periods of economic uncertainty. Advanced risk decisioning solutions empowers you to continuously, proactively monitor customer profiles and make adjustments easily. A flexible solution allows you to adjust credit limits and lending terms in real time as economic factors like inflation, interest rates, and consumer behavior evolve. Using AI-driven tools to track changes in individuals as well as broader market trends allows you to proactively mitigate risk, reducing the likelihood of defaults while maintaining a positive customer experience through personalized, flexible financial products and services.

Despite proactive, agile efforts to effectively manage your risk, post-election downturns are common, leading to increases in default rates and placing added pressure on collections and recovery strategies. Sophisticated (and more productive) collections treatment strategies are made possible with intelligent data and decisioning solutions. Leveraging advanced risk decisioning software allows you to segment delinquent accounts based on risk profiles, prioritize collections efforts, determine the best communications channels, and tailor recovery efforts to individual borrower profiles. Best of all, it allows you to anticipate defaults before they happen by closely analyzing customer behavior and economic trends to forecast likelihood of repayment, enabling you to approach debt recovery proactively and strategically. A more proactive approach not only helps to mitigate losses, but also supports a much more empathetic and effective recovery process, ensuring long-term management of your customer relationships.

Preparing for Election-Driven Economic Shifts in Financial Services

Intelligent risk decisioning solutions are key to staying ahead of post-election shifts. By incorporating AI and advanced data analytics in one holistic platform, these decisioning solutions enable you to:

  • Forecast and proactively mitigate potential risks
  • Make data-driven lending decisions
  • Improve onboarding processes
  • Reduce customer friction
  • Manage customer risks and relationships across the lifecycle
  • Detect and prevent fraud
  • Prioritize collections efforts
  • Adjust lending practices with ease
  • Continuously monitor the economic environment

Financial services providers that adopt forward-looking, proactive strategies (and which are armed with the right technology) will prove more resilient, positioning themselves for sustainable growth even in the face of political and economic change. Are you ready?

Discover how Provenir’s single decisioning platform offers you stability across the customer lifecycle.

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