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Author: lizupson

On-Demand: How Consumer Lenders Can Reduce Friction Without Compromising on Risk and Fraud Prevention

ON-DEMAND WEBINAR

How Consumer Lenders Can Reduce Friction
Without Compromising on Risk and Fraud Prevention

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Customer experience is incredibly important to today’s discerning consumers, whether they are looking for financial services or any other product. Reducing friction at onboarding and across the entire customer journey is critical for consumer lenders – but how can you do that without compromising your risk strategy or increasing your risk of fraud? Watch on-demand now, and hear from our panel of experts who share insights and best practices for reducing friction, so you can effectively balance risk with opportunity – and grow your business.

Key highlights include:

  • How advanced risk decisioning solutions can more effectively enable end-to-end account management
  • Why orchestrating and integrating the right data, including alternative data, is key to making more accurate decisions across the lifecycle
  • How a decision intelligence platfrom, including AI/ML, can help mitigate losses, improve fraud decisioning, and maximize portfolio performance
  • Ways to ensure frictionless, end-to-end onboarding experiences with expedited case handling for manual exceptions
  • Why dynamic, proactive customer management is key to maximizing customer value and optimizing engagement

Speakers:

  • Rob Seidman

    US Bank Chief Product Officer
  • Adam Goller

    Cross River Bank
  • John Lynch

    Avant
  • Michael Fife

    Provenir
  • Peter Renton

    Fintech Nexus

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On-Demand: Anticipating Tomorrow: A dynamic approach to account management

ON-DEMAND WEBINAR

Anticipating Tomorrow:
A dynamic approach to account management

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As consumer debt and delinquency rates continue to rise, we are seeing loan loss provisions reach new heights. With monthly payments becoming prohibitive for a number of consumers, it’s clear that account management practices are due for a significant upgrade to position organizations to be able to respond to these growing pressures. 

Currently, most existing account management and collections systems have been held back by a lack of investment, and are under-equipped for this surge in demand. Most organizations are faced with outdated infrastructure that remains catered to traditional billing cycles than to the nuanced demands of modern account management.

With the right technology and an optimized approach, lenders can manage it all, driving growth,  resiliency and innovation in the space. Watch on-demand now, as our group of industry experts dive into the critical issues and possibilities in portfolio management within financial institutions. Our experts share cutting-edge insights and strategies designed to convert these challenges into avenues for growth and resilience. Help position yourself at the forefront of credit risk management, and steer your organization towards a future marked by stability and expansion.

Key Takeaways: 

  • How to navigate challenges and optimize your account management strategies
  • Positioning the most appropriate offer for each customer via the right channel at the right time
  • How to respond faster to market changes while ensuring your models are still accurate
  • Ways to enhance your decisioning across the customer lifecycle with AI and alternative data
  • Additional considerations that should be at the forefront as the market dynamics continue to evolve

Speakers:

Andy Beddoes

Principal Consultant, Provenir


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On-Demand: How Banks Are Approaching Innovative Consumer Lending In 2024 – Europe

ON-DEMAND WEBINAR

How Banks Are ApproachingInnovative Consumer Lending
In 2024 – Europe

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The consumer credit space is moving at a breakneck pace, with consumers continuing to demand more clarity and control over their borrowing. 2024 is set to be a pivotal year for the sector, as regulated lenders look to offer borrowers more flexibility and buy now, pay later reaches fresh heights while policymakers weigh its future across the UK and Europe. In this special standalone webinar, we look at how Banks and Fintechs are approaching shifting consumer behaviours, make future industry predictions of what trends will define 2024, and discuss the balance between innovation and consumer protection.

Speakers:

  • Carol Hamilton

    Chief Product Officer, Provenir

  • Rahul Duseja

    Director of Credit, Cashplus

  • Joshua Ladd

    Senior Director, Personal Loans, Zopa

  • Peter Renton

    Chairman & Co-Founder, Fintech Nexus


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On-Demand: Navigating the Future: Unveiling the Keys to Successful Digital Transformation in Financial Services

ON-DEMAND WEBINAR

Navigating the Future:
Unveiling the Keys to Successful Digital Transformation in Financial Services

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In the dynamic landscape of the financial services industry, digital transformation has become imperative for organisations seeking to thrive in the digital age. We explore the essential keys to achieving a successful digital transformation journey within the financial services sector.

Leading industry experts will delve into the intricacies of this transformative process, addressing key challenges and providing actionable insights to guide financial institutions towards a digitally empowered future.

Key takeaways from the live discussion: 

  • How digitalisation is impacting financial services and how these institutions are being fundamentally challenged to keep up in today’s increasingly digitally focused market
  • Strategies for aligning organisational goals with digital objectives to foster a culture of innovation
  • The importance of placing customers at the centre of digital transformation efforts
  • Learn how to leverage customer insights, data analytics, and personalised experiences to enhance overall satisfaction and loyalty
  • Gain insights into building a robust technological infrastructure that supports scalability, agility, and seamless integration
  • Discuss best practices for continuous monitoring, evaluation, and adaptation in the digital era

Embark on a successful digital transformation journey, to ensure sustained growth and competitiveness in an ever-evolving landscape.

Speakers:

  • Peer Timo Andersen-Ulven

    Head of Analytics, Avida 

  • Keshnie July

    Credit Risk Practitioner

  • Jun Wai Des Lee

    Principal Consultant, Provenir

Moderator:

Adrian Pillay

VP-Sales, MEA & Turkey, Provenir


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On-Demand: Decisioning Advanced: Integrating Intelligent Credit and Fraud Decisioning to Maximize Customer Lifetime Value

ON-DEMAND WEBINAR

Decisioning Advanced:
Integrating Intelligent Credit and Fraud Decisioning to Maximize Customer Lifetime Value

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Featuring Jim Marous of The Financial Brand

Discover this dynamic on-demand webinar crafted for financial industry professionals seeking to enhance their approach to credit risk and fraud prevention while optimizing customer value.

In this session, The Financial Brand’s Jim Marous and Provenir’s Chief Product Officer Carol Hamilton delve into how these smart technologies not only protect your organization from potential risks but also open doors to deeper customer engagement and retention strategies, ultimately boosting the lifetime value of your customers. 

Key takeaways:

  • The strategic benefits of implementing intelligent decisioning systems that use advanced analytics like AI/ML to refine credit risk and fraud management
  • Insights and best practices needed to achieve a more agile, customer-centric business model
  • How to transform your financial institution into a forward-thinking powerhouse in today’s competitive landscape
  • How to integrate intelligent systems into existing operations and navigate the challenges of legacy systems

Speakers:

  • Jim Marous

    The Financial Brand

  • Carol Hamilton

    Chief Product Officer, Provenir


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Winning in Difficult Economic Conditions

ON-DEMAND WEBINAR

Winning in Difficult Economic Conditions:
How to stay profitable in a rapidly changing environment

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The past year has highlighted an unsettled global climate, making it difficult for financial services companies, including fintechs and other lenders, to mitigate risk effectively. Economic KPIs are slowing as both institutions and consumers alike react to the new normal – so how can we help credit providers stay ahead of the competition?

Watch this on-demand webinar, where our panel of experts are sharing key insights on how to stay profitable amidst rapidly evolving market conditions. 

With concrete examples from Turkey and elsewhere, this lively discussion include tips on:

  • How to take advantage of non-traditional data to confidently do business with more marginal/subprime applicants
  • Ways to segment customers to target the appropriate upsell/cross-sell and renewal activities
  • Staying ahead of the curve in identifying more fragile customers – before they default
  • How to implement rapid reaction feedback loops within each stage of the customer lifecycle
  • Trend reporting on key KPIs
  • How to implement and test new credit and fraud policies without additional risk 

Don’t miss this opportunity to glean insights from the experts and ensure you can continue to grow your business, even in uncertain economic conditions.


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